Customer Account Terms and Conditions
1. Eligibility
1.1 To use the Platform, you must be at least 18 years old.
2. Introduction
2.1 These Terms and Conditions (“Terms”) govern your use of our website and services (“Platform”). By accessing or using the Platform, you agree to be bound by these Terms.
3. User Account
3.1 To use the Platform, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information.
3.2 You agree to provide accurate and up-to-date information when creating your account and during your use of the Platform. You are responsible for ensuring that your personal and contact details are up-to-date. We are not responsible for any errors or problems with bookings resulting from your out-of-date or incorrect personal information in your profile.
4. Services
4.1 The Platform connects you with freelancers who offer various services.
4.2 All bookings and communications with freelancers must be made through the Platform. You agree not to contact freelancers directly or make bookings outside of the Platform.
4.3 All bookings and contracts are between you and the freelancer. We are not a party to any agreement between you and a freelancer. We are not liable for any disputes, claims, or damages arising from your interactions with freelancers.
4.4 All prices for services are set by the freelancers and not by us. We do not control or influence the pricing of services offered on the Platform.
4.5 If you receive a request from a freelancer to complete an order outside of the Platform, you must report this to us using the report button.
4.6 It is your responsibility to provide all required details of the booking to the freelancer prior to confirming the booking. This includes, but is not limited to, the location of the event, contact details, and the date and time of the event.
4.7 You are solely responsible for ensuring that all your requirements for the service are met.
4.8 We do not provide any warranty or guarantee for the services provided by freelancers. Any disputes or issues regarding the quality or performance of the services should be resolved directly with the freelancer.
SimplyBookOne.com acts solely as a platform to facilitate connections between entertainment professionals (freelancers) and customers. SimplyBookOne.com is not a party to any agreement between the freelancer and the customer. All agreements, payments, and disputes arising from bookings are solely between the freelancer and the customer. SimplyBookOne.com shall not be liable for any disputes, claims, or damages arising from such bookings.
Any dispute between a freelancer and customer should be resolved amicably between both parties. If both parties are unable to agree on a resolution to a dispute we strongly recommend the use of a third party mediator.
SimplyBookOne.com may try to help resolve a dispute at our discretion but we are not required to do so.
4.9 You agree to comply with all applicable laws and regulations when using the Platform.
5. Customer Feedback
5.1 You may be asked to provide feedback on the services provided by freelancers.
5.2 All feedback must be truthful, honest, and respectful. It must not contain any abusive, obscene, or defamatory language.
5.3 We reserve the right to remove any feedback that breaches these Terms.
6. Customer Conduct
6.1 You agree to use the Platform in a respectful and lawful manner.
6.2 You agree not to use the Platform to:
- Harass, abuse, or threaten others.
- Post or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content.
- Impersonate any person or entity.
- Interfere with the security or proper functioning of the Platform.
7. Payment
7.1 Payment for services will be processed through our secure payment gateway.
7.2 You agree to pay all fees associated with the services you purchase.
7.3 We may charge additional fees, such as transaction fees or service charges.
8. Intellectual Property
8.1 The Platform and its content, including but not limited to text, graphics, logos, and software, are protected by intellectual property laws.
8.2 Your use of the Platform does not grant you ownership of any intellectual property rights.
9. Indemnity
9.1 You agree to indemnify and hold harmless Simply Book One Ltd., its affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Platform or your violation of these Terms.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Platform.
11. Termination
11.1 We may terminate your account or access to the Platform at any time, with or without notice, for any reason, including violation of these Terms.
12. Governing Law and Jurisdiction
12.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The English courts shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
13. Changes to Terms
13.1 We reserve the right to modify these Terms at any time. Any changes will be effective upon posting to the Platform.